General terms.
These terms cover use of the public website and establish a baseline for services. A specific quote, order, or service agreement may add or replace terms for a particular engagement.
Service scope
A managed service applies to the website, application, infrastructure, migration, or other workload described in the applicable order or agreement. Hosting and operational support do not automatically include unrelated websites, unlimited resources, software feature development, redesign, content work, or other project work unless those items are specifically included.
Acceptable use
Services may not be used for unlawful activity, abuse, unauthorized access, malware distribution, deliberate disruption, or activity that creates unreasonable risk to shared infrastructure or other customers.
Customer responsibilities
Customers are responsible for the legality of their content and applications, maintaining authorized access to domains and third-party accounts, and providing accurate information needed to operate or migrate their service.
Backups and recovery
Where backups are included, they are part of a risk-reduction strategy rather than a guarantee that every version of every item can always be recovered. Critical data may warrant additional independent backups or retention arrangements. Service-specific backup frequency or retention commitments should be stated with the applicable service.
Availability
We work to maintain reliable services, but no internet-connected service can be guaranteed to remain uninterrupted at all times. Maintenance, upstream failures, attacks, software defects, customer changes, and events outside our control can affect availability.
Orders and acceptance
An OnBoardHost offer/order records the workload, price, billing cadence, and scope being proposed. Accepting an offer through the authenticated customer account records that acceptance electronically and creates the related service and initial billing record. Acceptance does not authorize unrelated work outside the written scope.
Billing and cancellation
Pricing, billing intervals, cancellation terms, included work, and any usage-based charges are stated in the applicable order or service agreement. Payment may be processed by an approved external provider; OnBoardHost records payment status after confirmation rather than treating a browser return alone as proof of payment. Unpaid services may be suspended after reasonable notice where practical.
Changes
These general terms may be updated as OnBoardHost services evolve. Material terms for an active customer engagement should also be reflected in the applicable service agreement or notice rather than silently changing what an existing customer purchased.